Terms & Conditions

This website is governed by the laws of England, Northern Ireland, Scotland and Wales and you agree that any dispute will be resolved in the Courts of the United Kingdom.

The content of the pages of this website is for your general information and use only.  It is subject to change without notice.

Adoption 

If you would like to adopt one of our bears, please contact us by email at jubearybears@hotmail.co.uk or on +44 (0)7711 191241 and we shall advise you of availability.  

For specially commissioned bears, we reserve the right to consider the order as cancelled if payment or contact is not made within 7 days of the date of completion of the bear.  We also reserve the right to substitute a mohair or other fabric for one of equivalent quality and of a similar colour or style if the original is unavailable.  We will discuss this with you at the time of you placing your order.  If you order a one of a kind bear or furry friend made to your special requirements, please state the exact description of the bear/furry friend in writing, this helps to avoid any confusion and becomes legally binding.

Please note that we are not taking any special commissions during 2019.

Please provide your home address, delivery address (if different), your email address and a contact telephone number.  Please refer to our Privacy Policy on how this information will be used and stored.

Delivery

All prices are exclusive of postage and packing.

UK Deliveries  - All bears will be sent by Royal Mail Special Delivery.

Overseas Deliveries - All bears will be sent by Royal Mail International Tracked Service.  Please note that shipping is charged at cost and is based upon volumetric weight.

If you wish to adopt two or more bears and these are purchased at the same time and delivered together, we are more than happy to offer a discount on the postage.

Payment

Our preferred method of payment is PayPal.  However, we also accept payment by bank transfer.  We are also able to accept credit card payments by phone.

All bears are the property of Ju-Beary Bears until clearance of funds.  Please allow five to seven working days for PayPal clearance and seven working days for cheque clearance.

Once payment has cleared, we shall despatch your bear and contact you by email to let you know your bear is on its way and provide you with the tracking details.

All our bears and furry friends are carefully checked and packaged prior to despatch, however, if you are unhappy with the bear you have ordered, please contact us immediately and we will endeavour to put this right for you.  If you are still dissatisfied, please return your bear to us within fourteen days of receipt and we will issue a full refund less postage provided the bear is returned as new.  Please note that refunds will only be given upon receipt of the bear.

Layaway Service

We are pleased to offer a layaway service and will happily reserve your chosen bear with a deposit (non-refundable) of the purchase price.  The deposit will be one third of the purchase price including postage and packing at cost.  Thereafter two equal monthly instalments will be payable.  If you would like to purchase a bear using this service, please contact us for further arrangements.

You will find a summary of the Consumer Rights Regulations here:  https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

You can find a summary of the Trading Standards Laws at: www.tradingstandards.gov.uk.

This website uses cookies to monitoring browsing preferences.

Please do not copy / reproduce any of the website content without express written permission.

Company Address: Ju-Beary Bears, 5 Deirdre Avenue, Wickford, Essex SS12 0AX

Telephone: +44 (0)7711 191241

Please Note

Whilst every effort has been made to ensure that the bears on our website are accurately represented, there may be slight variations in colours and textures of fabrics due to different settings of monitor displays and lighting at the time of photography.

Ju-Beary Bears - Privacy Policy

The whole point of a privacy policy is that you can understand what will happen to data relating to you when you engage with an company or individual.  We have tried to make our interactions as privacy respectful as possible and our privacy policy clear and straightforward.  If there is anything you don’t understand about how we will use your data then please contact us.

 In this privacy notice when we say “I”, “we” or “us” or “the website” we actually mean our UK-based [Julie Clark trading as Ju-Beary Bears, 5 Deirdre Avenue, Wickford, Essex, SS12 0AX], which is legally the (data) controller.  You can contact us at jubearybears @ hotmail.co.uk (without the spaces).


If you're just browsing the website 

The website collects no personal information about you but it does use cookies from the website host platform and Google to monitor the website’s performance and to let us know how many people have looked at each page.


Sometimes posts will have links that let you share content using Facebook, Twitter, Pinterest or Instagram. if you click these, your browser will load that third party content from those site which will set cookies and try to track you.  You can set adjust your privacy settings on those third party sites or better still install the EFF’s Privacy Badger extension for your browser.


If you give us your email address


People often give us their email addresses at bear shows  or by email and ask us to let them know when we have made some new bears.  If you do this, we will keep your email address and name and use that to send you information about Ju-Beary Bears, such as when we are exhibiting at a show or when we have made some new bears.


We maintain this information to send you the information you have requested.  If you would like us to stop sending you information and remove your name and email address from our system then please just let us know.

 

We will never sell or pass on your details to other organisations.


If you just make an enquiry about a bear but don't ask to be added to our mailing list then, after we've answered your enquiry, we will delete your email address.


If you order a bear from us


We will collect the following information from you which is necessary for us to fulfil a contract to make your bear and send it to you. Without this information we will be unable to take and process your order.

  • Your name and address 

  • Your contact information - such as a phone number so we can talk about your bear

  • Details of your order (bears, custom details etc)

  • Payment information
We will keep this information for six years so we can answer questions about your order and in case there is ever a complaint about a bear.

We will share your name and address with Royal Mail so that they can deliver your bear to you.  Sharing this information is necessary because without this your bear will have a sad and lonely life in the local sorting office.

If you are unhappy about the way we use your data

Then please let us know and we will try to make you happy again. 

You have many rights concerning data that relates to you, including the right to get a copy of any data, the right to have it corrected and - where it is no longer legally necessary for us to keep it - to have data erased. You can find our more information about your data rights from the Information Commissioner’s Office (ICO) here [link: https://ico.org.uk/your-data-matters/]